Frequently Asked Questions

Goal Moments holds a valid gambling licence issued by the Curaçao eGaming authority, which is recognised in many jurisdictions. Residents of countries where online betting is prohibited are not permitted to create an account. Before signing up, you can check the 'Restricted Countries' list in our footer or contact support to confirm eligibility.

Goal Moments requires a minimum deposit of €10 (or equivalent in your currency). Deposits can be made via Visa, Mastercard, Skrill, Neteller, or direct bank transfer. Crypto deposits are also accepted with no minimum amount. All deposits are processed instantly, except bank transfers which may take 1‑3 business days.

Odds are generated using a combination of statistical models, team performance data, and market liquidity. The odds are initially set at the start of the market and then adjusted in real time as new information (injuries, weather, betting volume) becomes available. Live betting odds refresh every few seconds during the match. You can view the current odds on the match page or in the in‑play section.

New players receive a 100% match bonus up to €100 on their first deposit. The bonus must be staked 35 times before any resulting winnings can be withdrawn. The wagering applies only to the bonus amount, not the deposit, and you have 30 days to meet the requirement. Contributions vary: slots count 100%, while table games count 10%.

Withdrawals can be requested through the ‘Cashier’ section using the same method you used to deposit, provided the method supports withdrawals. E‑wallet withdrawals are usually processed within 24 hours, while card and bank transfers take 3‑5 business days. The minimum withdrawal amount is €20, and a single request cannot exceed €10,000. Before your first withdrawal, Goal Moments may require identity verification to comply with anti‑money‑laundering regulations.

If a match is postponed before kick‑off, the bet remains valid until the match is played or officially rescheduled within 48 hours; otherwise the stake is refunded. For matches abandoned after the game has started, bets on outcomes already decided (e.g., half‑time result) are settled accordingly, while bets on the full‑time result are void unless the match is completed within the official tournament schedule. Cancelled matches that are not resumed within the tournament window result in a full stake refund. You can view the status of your bets in the ‘My Bets’ section.